1. Refund Policy

• Refunds are subject to a 25% deduction for administrative fees.
• To qualify for a refund, cancellations must be made at least 24 hours before the scheduled service time.

2. Cancellations

• Cancellations made within 24 hours of the scheduled service time are non-refundable.
• Refunds will not be processed after the service has commenced.

3. Passenger Safety

• While we prioritize safety, passengers travel at their own risk.
• The company is not liable for any injuries, accidents, or loss of personal belongings during the journey.

4. Prohibited Items

The following are strictly prohibited in the vehicle:

• Illegal weapons
• Illegal drugs

Violation of this policy may result in termination of service and notification to authorities.

5. Luggage Restrictions

• The service is designed for passenger transportation with standard luggage.
• Major goods, such as fridges, furniture, or other large items, are not permitted.

6. Extended Vehicle Use

• For bookings exceeding 4 days, an additional charge of R500 per day will apply.
• This fee is non-negotiable and will be billed to the customer accordingly.

7. General Terms

• By using our service, customers agree to abide by these terms and conditions.
• Failure to comply may result in refusal of service without a refund.

For further inquiries or clarifications, please contact our customer service team. Thank you for choosing our taxi service!